Getting to Shenzhen's Sam's Club stores from Hong Kong

Updated August 6, 2026

Verdict: Futian is the easiest of the three if you're coming from Lo Wu, Futian checkpoint, or Huanggang. Qianhai is the pick if you're crossing at Shenzhen Bay or starting from Hong Kong Island. Longgang is the one you only bother with if you're already on that side of Shenzhen, because it's a genuine slog from every Hong Kong crossing.

Three stores, three very different commutes

Sam's Club runs three warehouses in Shenzhen right now: Futian, Qianhai, and Longgang. They're nowhere near each other, so picking the right one depends almost entirely on which crossing you're using and which part of Hong Kong you're starting from. Get that wrong and you can lose an extra hour each way just getting from the border to the trolley.

If you haven't settled on a crossing yet, it's worth running your options through the crossing picker first, since it filters the five checkpoints by hours and typical queues. Once you know your crossing, the store choice mostly picks itself.

Futian: the original store, and the one most crossings favour

This is mainland China's first Sam's Club, still trading out of the INCITY Plaza building at 69 Nonglin Road in Futian district. It opens at 7:30am and shuts at 10pm, earlier than the other two, which matters if you like to beat the weekend crowd.

The nearest station is Qiaoxiang, where lines 2 and 8 cross. Take exit A and it's a short walk from there. That makes it genuinely convenient from Futian checkpoint (where the Lok Ma Chau Spur Line lands) and from Huanggang, both reachable with a metro ride and one change. Lo Wu works too, just add another ten to fifteen minutes for the extra stops.

On weekends and Hong Kong public holidays, Shenzhen Bus Group also runs a free shuttle from the Futian checkpoint building straight to the store, no fare card needed. Eternal East Cross-Border Coach (永東直巴) runs a direct coach from Hong Kong all the way to the Futian branch too, with pickups around Tsuen Wan, Sha Tin, Tsim Sha Tsui, Mong Kok, Diamond Hill, Kowloon Bay, and the airport, and departures roughly every two hours through the day. You still get off once to clear immigration at Shenzhen Bay and reboard the same coach, so it isn't quite door to door, but it beats juggling three separate rides. Everything else about the store, including which entrance to use once you're there, is on the Futian store page.

Qianhai: the biggest store, best from Shenzhen Bay

Qianhai is Shenzhen's flagship branch and by far the largest of the three. It opens an hour later than Futian, at 9am, and also closes at 10pm. It sits on Yihai Avenue in Nanshan district, a genuinely different part of the city from the other two, over on the western side of Shenzhen Bay.

The nearest station is Liyumen on line 1, about a 13 minute walk from exit A, so this isn't a "step off the metro and you're there" location the way Futian is. What makes it worth the trip is Shenzhen Bay itself. On weekends and holidays, a free shuttle (branded locally as the Sam Port Link) runs directly between the Shenzhen Bay port bus terminal and the store, roughly between 9:30am and 7:30pm, though it's worth checking the timing on the day since holiday schedules shift around. If you're crossing at Shenzhen Bay anyway, that shuttle removes the whole "how do I actually get to the shop" problem.

There are also direct cross-border coaches from Hong Kong Island, the airport, and Lantau that terminate at Qianhai, run by operators including Island Transit. Fares move around with promotions, so check the current listing before you commit to a departure time. More on the store layout and what to expect once you're inside is on the Qianhai store page.

Longgang: only if you're already out that way

Longgang sits inside Xinghe Times Shopping Park in Longgang district, on the far eastern side of Shenzhen, nowhere near any of the five Hong Kong crossings. It occupies B1 and B2 of the mall, right by Dayun station on line 3, exit 12, so once you're in that part of the city it's easy going. Getting there from Hong Kong is the actual problem, not the last few hundred metres.

From Lo Wu, for instance, you're looking at line 1 to Laojie, a change onto line 3, then another fifteen stops out, which realistically eats close to an hour before you've picked up a single item. Eternal East also runs a direct Hong Kong to Longgang coach, worth booking if you're set on this branch since it skips the metro transfer entirely. Store hours run roughly 8am to 10pm. Unless you've got a specific reason to be in Longgang, a family visit or a hotel booked out that way, Futian or Qianhai will save you the better part of an hour each way. If you do want it anyway, the details are on the Longgang store page.

The three stores side by side

Membership, briefly

All three stores are membership only, so you can't just wander in with a trolley. The standard card runs 260 yuan a year, and there's a 680 yuan tier that adds a small cashback rebate and a few other perks if you shop there often enough for it to pay off. Sign-up is the same process at any of the three, bring your Hong Kong ID and expect it to take about ten minutes at the membership counter near the entrance.

Sort out payment before you queue up

Whichever store you end up at, don't leave payment as an afterthought once you're standing at the till with frozen goods thawing in your trolley. Octopus won't help you here at all; you want WeChat Pay HK or Alipay HK loaded and tested on a small purchase beforehand, and the payments guide covers exactly how to set both up.

Pick your store by your crossing, not the other way round: work out which crossing fits your day, then book the matching shuttle or coach before you leave the house.